Privacy Policy
Last updated: September 2026
Bridgefly Healthcare (“we”, “us”, “our”) operates the website bridgeflyhealthcare.com and the Bridgefly Healthcare mobile application (together, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service to book doctor consultations, lab tests, diagnostic scans, and related healthcare services in Indore and Madhya Pradesh, India.
Information We Collect
To provide our booking and healthcare coordination services, we may collect:
- Personal details: your name, age, gender, mobile number, and email address.
- Location and address: your city, pincode, and full address (used for home sample collection and to help you find nearby diagnostic centres).
- Health-related information: the symptoms, reasons for consultation, tests or procedures you book, and any reports or prescriptions you choose to upload.
- Booking information: details of your appointments, lab test and scan bookings, preferred dates and times, and booking history.
- Account information: details you provide when you create an account or verify your identity by one-time password (OTP).
- Technical information: basic device and usage information required for the app and website to function.
How We Use Your Information
We use the information we collect to:
- Process and confirm your bookings for doctor consultations, lab tests, and scans.
- Arrange home sample collection and help you locate nearby diagnostic centres.
- Send you booking confirmations, reminders, and updates by WhatsApp, SMS, or email.
- Connect you with the relevant doctors, laboratories, and diagnostic centres to fulfil your booking.
- Verify your identity and secure your account.
- Respond to your enquiries and provide customer support.
- Improve and maintain the quality and safety of our Service.
How We Share Your Information
We share your information only as necessary to provide the Service:
- With the doctors, laboratories, and diagnostic centres you book, so they can prepare for and deliver your appointment or test.
- With service providers that help us operate the Service, such as messaging providers used to send WhatsApp and SMS confirmations. These providers are permitted to use your information only to perform services for us.
- Where required by law, regulation, or valid legal process.
We do not sell your personal or health information to third parties, and we do not use it for advertising.
Data Security
We take reasonable technical and organisational measures to protect your information, including secure connections (HTTPS) and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide the Service, maintain your booking records, comply with legal obligations, and resolve disputes.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also request that we stop sending you promotional messages at any time.
Children’s Privacy
Our Service is intended for use by adults. Bookings for minors should be made and managed by a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your information, please contact us:
Bridgefly Healthcare
Indore, Madhya Pradesh, India
Email: bridgeflyhealthcare@gmail.com
Website: https://bridgeflyhealthcare.com